ADA Series: Consumerism

Mediation for ADA Violations

Mediation can offer a constructive means of resolving ADA disputes between consumers and businesses. A trained mediator will facilitate discussions between the parties involved, encouraging open communication and collaboration. The mediator will help clarify the ADA violations alleged by the consumer and explore potential solutions to address them. Both parties will have the opportunity to negotiate and propose resolutions that meet the needs and concerns of all involved. If a mutually acceptable agreement is reached, it will be documented in writing, outlining the actions each party agrees to take to address the ADA violations. The mediated agreement may include provisions for monitoring and enforcement to ensure compliance with ADA requirements. 

[1] Most Remarkable Service Dog Statistics In 2024 (pawsomeadvice.com)

[2] Dunkin Non-Dairy Milks Lawsuit | ADA Discrimination | ClassAction.org